Reconciliation Plan!?

"JerrickKharr87;c-1988813" wrote:

"TVF;c-1988809" wrote:

"TVF;c-1988190" wrote:

"JerrickKharr87;c-1987735" wrote:

"TVF;c-1987725" wrote:

"JerrickKharr87;c-1987687" wrote:

"PedroGMT;c-1987677" wrote:
God... I see so many people crying... I've been playing this game for the last 6 months... And honest to God... I'm having a blast.
The game is well thought, engaging and entising.
I've never played a game like this and with a beautiful art work.
Can't you folks just enjoy the game? Bugs will happen always... That's life... It is always hard to make up to mistakes.
So please folks cut the makers a slack... And start enjoying the game.
Crying doesn't help... It only makes the gaming community ****.
Remember... At the end of the day... This is just a game... For you to enjoy and spend time... and that the game is kindly supported by players that spend a lot of money... So that it can be free for the rest of us... Without pesty ads.
Play on!

You’ll understand one day young grasshopper. 6 months is not enough time in the game.

2.5 years is though.

Absolutely. Not sure what you’re trying to get at. I started the game in December 2016 I believe around the time Rogue One came out in theaters. My SWGOH profile wasn’t created until September 2017. So almost 3 years in the game. Yeah I’d say I’ve put in more than enough time to make an accurate assessment of the game? Not sure if you were trying to discredit me based on the length I’ve been in but ??‍♂️.

You sure lept to some wild assumptions there.

Original poster was told they aren't allowed to have an opinion because they have only been playing 6 months. I share that opinion and I've been playing 2.5 years.

I’m not sure anyone said they weren’t allowed to have an opinion. I think most of us are jealous this guy is young in the game and enjoys it ??‍♂️

"Liath;c-1988819" wrote:

"JerrickKharr87;c-1988813" wrote:

"TVF;c-1988809" wrote:

"TVF;c-1988190" wrote:

"JerrickKharr87;c-1987735" wrote:

"TVF;c-1987725" wrote:

"JerrickKharr87;c-1987687" wrote:

"PedroGMT;c-1987677" wrote:
God... I see so many people crying... I've been playing this game for the last 6 months... And honest to God... I'm having a blast.
The game is well thought, engaging and entising.
I've never played a game like this and with a beautiful art work.
Can't you folks just enjoy the game? Bugs will happen always... That's life... It is always hard to make up to mistakes.
So please folks cut the makers a slack... And start enjoying the game.
Crying doesn't help... It only makes the gaming community ****.
Remember... At the end of the day... This is just a game... For you to enjoy and spend time... and that the game is kindly supported by players that spend a lot of money... So that it can be free for the rest of us... Without pesty ads.
Play on!

You’ll understand one day young grasshopper. 6 months is not enough time in the game.

2.5 years is though.

Absolutely. Not sure what you’re trying to get at. I started the game in December 2016 I believe around the time Rogue One came out in theaters. My SWGOH profile wasn’t created until September 2017. So almost 3 years in the game. Yeah I’d say I’ve put in more than enough time to make an accurate assessment of the game? Not sure if you were trying to discredit me based on the length I’ve been in but ??‍♂️.

You sure lept to some wild assumptions there.

Original poster was told they aren't allowed to have an opinion because they have only been playing 6 months. I share that opinion and I've been playing 2.5 years.

I’m not sure anyone said they weren’t allowed to have an opinion. I think most of us are jealous this guy is young in the game and enjoys it ??‍♂️

Lol. You said don’t expect TVF to reply after he had already replied.

"Kyno;c-1988057" wrote:

"Kyno;c-1985626" wrote:
In the end everyone gets 250 crystals.

In the end everyone who has malak gets the 2k shard shop currency.

Everyone who doesnt have malak, keeps anything they earned this run and gets another crack at it.

How is that not fair?

I want to apologize for my incorrect statement here. This should have read "everyone with a 7* malak".

I apologize for any confusion this may have caused.

"Cave_Dweller;c-1988751" wrote:

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.

"BeralCator;c-1988829" wrote:

"Cave_Dweller;c-1988751" wrote:

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.

I don't remember customers being very satisfied with the resolutions from various data breaches either.

Just because a company does the absolute bare minimum as required by law doesn't make it a good or satisfying solution. It also doesn't invalidate the feelings of the user base and it doesn't make the solution any less lazy or arbitrary. It just means I (maybe) can't litigate and will have to express my displeasure by leaving poor reviews or ceasing to be a customer.

It's pretty clear CG has a competence problem (as evidenced by monthly show-stopping bugs) and a customer service problem (constant dumpster fires on this forum and Reddit, as well as Kafka-esque tech support). I sometimes wonder if SWGoH is actually the Stanford Prison Experiment of mobile gaming, and if someone is gathering data on precisely how abusive and unresponsive a company can be before people quit en masse.

"Nikoms565;c-1988828" wrote:

"Kyno;c-1988057" wrote:

"Kyno;c-1985626" wrote:
In the end everyone gets 250 crystals.

In the end everyone who has malak gets the 2k shard shop currency.

Everyone who doesnt have malak, keeps anything they earned this run and gets another crack at it.

How is that not fair?

I want to apologize for my incorrect statement here. This should have read "everyone with a 7* malak".

I apologize for any confusion this may have caused.

@Kyno So I (and others that thought non-7* Malak owners were getting screwed) was correct then? So people with 7* Malak who did nothing get 2250 SSC for doing nothing, while people with 5* and 6* Malak who did nothing get....nothing??

That's CG's idea of fair? Seriously?

"Lio;c-1988843" wrote:

"BeralCator;c-1988829" wrote:

"Cave_Dweller;c-1988751" wrote:

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.

I don't remember customers being very satisfied with the resolutions from various data breaches either.

Just because a company does the absolute bare minimum as required by law doesn't make it a good or satisfying solution. It also doesn't invalidate the feelings of the user base and it doesn't make the solution any less lazy or arbitrary. It just means I (maybe) can't litigate and will have to express my displeasure by leaving poor reviews or ceasing to be a customer.

It's pretty clear CG has a competence problem (as evidenced by monthly show-stopping bugs) and a customer service problem (constant dumpster fires on this forum and Reddit, as well as Kafka-esque tech support). I sometimes wonder if SWGoH is actually the Stanford Prison Experiment of mobile gaming, and if someone is gathering data on precisely how abusive and unresponsive a company can be before people quit en masse.

"Hmm.. I have a bad take to share. But how can I make it sound smart? Maybe I'll work in Kafka and Stanford Prison Experiment. That should do the trick"

"Lio;c-1988846" wrote:

"Nikoms565;c-1988828" wrote:

"Kyno;c-1988057" wrote:

"Kyno;c-1985626" wrote:
In the end everyone gets 250 crystals.

In the end everyone who has malak gets the 2k shard shop currency.

Everyone who doesnt have malak, keeps anything they earned this run and gets another crack at it.

How is that not fair?

I want to apologize for my incorrect statement here. This should have read "everyone with a 7* malak".

I apologize for any confusion this may have caused.

@Kyno So I (and others that thought non-7* Malak owners were getting screwed) was correct then? So people with 7* Malak who did nothing get 2250 SSC for doing nothing, while people with 5* and 6* Malak who did nothing get....nothing??

That's CG's idea of fair? Seriously?

I don't understand the reasoning behind this decision and would be curious to know more. I'm not upset about it (I'm in the you-get-nothing camp), especially since shard shop currency isn't too difficult to get, but I don't get why they decided this.

"Lio;c-1988866" wrote:

"BeralCator;c-1988851" wrote:

"Lio;c-1988843" wrote:

"BeralCator;c-1988829" wrote:

"Cave_Dweller;c-1988751" wrote:

"BeralCator;c-1988666" wrote:
I think a lot of the frustration is with the arbitrariness of the compensation plan.

If my bank makes an error that affects 1000 customers, they don't give $2 to every single bank customer as compensation; they work with each affected customer to make things right on a case-by-case basis.

Why is someone who can't even access the Malak event getting the same compensation as someone who re-modded their roster and spend hours replaying the event over and over only to see it vanish before finishing it?

It's a lazy plan to fix a problem caused by lazy programming. I think it's perfectly reasonable as a customer to be dissatisfied with lazy service.

Um...have you read about the Experian Data Breach?

Companies do what's most economical under the law. Expecting EA to address potentially hundreds of thousands of individual cases and give them personalized attention is ludicrous.

I don't remember customers being very satisfied with the resolutions from various data breaches either.

Just because a company does the absolute bare minimum as required by law doesn't make it a good or satisfying solution. It also doesn't invalidate the feelings of the user base and it doesn't make the solution any less lazy or arbitrary. It just means I (maybe) can't litigate and will have to express my displeasure by leaving poor reviews or ceasing to be a customer.

It's pretty clear CG has a competence problem (as evidenced by monthly show-stopping bugs) and a customer service problem (constant dumpster fires on this forum and Reddit, as well as Kafka-esque tech support). I sometimes wonder if SWGoH is actually the Stanford Prison Experiment of mobile gaming, and if someone is gathering data on precisely how abusive and unresponsive a company can be before people quit en masse.

"Hmm.. I have a bad take to share. But how can I make it sound smart? Maybe I'll work in Kafka and Stanford Prison Experiment. That should do the trick"

I spent 7 years getting a PhD. I'll wave it around as I please. :wink:

Are you going to make a counter-argument that CG has great customer service and a bug-free product? Or that the reconciliation plan is an earnest effort to connect with the customer base and address their concerns?

There's a ton of hyperbole in this thread and hand-wringing over nonsense, but most of the ire and ill will has been honestly earned.

Wave away, friend.

I don't agree that "most of the ire and ill will has been honestly earned". I don't believe they have a bug-free product, but who does? My issue is with you calling them incompetent (which I think is worse than calling them certain swear words). I work for a very large software company. We have incredible products and great engineers/tech-ops. Whenever bugs happen, we get a ton of customers asking for compensations. Many of those didn't even experience the bug but read about it somewhere. Customers in any industry are often unreasonable. I feel we, collectively, are very commonly the same. SWGOH is a great product. If it wasn't you wouldn't be playing it, much less on the official forum waving your PhD around. A product doesn't have to be 100% bug-free to be great.

Bugs sneak can sneak in undetected. It doesn't mean the team is incompetent. In this case, they cancelled the event to work on the bug.