Regarding Heroine Bundle Purchases
Thank you for all of your feedback on the recent changes we introduced to Star Wars: Galaxy of Heroes. We understand that many of you purchased the Heroine pack to receive Barriss Offee for her powerf...
Forum Discussion
"Open_Palm52;15170" wrote:
Thanks for addressing this, and for offering compensation towards restoring good faith within the game when making purchases. The problem wasn't so much the nerf, it was the small amount of time the character existed as sold.
I'd like to encourage fellow purchasers of the pack to assess the compensation in a fair manner and not create more negativity over this experience if the gift isn't something like a 7* Darth Maul.
If they are not receiving an OP character to replace their previously purchased OP character, they will probably riot. That is the common mentality of a P2W player across most games.
Regardless, from a customer service perspective, it is a move made in good taste for the preservation of getting those who have already spent, to spend more later. Although, I doubt they understand the lesson about game balance, as they believe their purchase entitles them to throw off the balance of the game for everyone else.
Maybe the devs can use this thread as a platform to educate the player base on general game balance procedures, so the brand new gamers don't act surprised next time they buy an OP character.
