Regarding Heroine Bundle Purchases

Thanks CG / EA / Aaron and Jesse for acknowledging this issue. I'm actually really happy in general that you guys are going to nerf characters (put aside debate if BO was OP or not) in the name of game balance. That should be done for the long-term health of the game. That's admirable actually. This actually shows to me they are NOT greedy - by taking that action they are putting the game long-term over the short term possible disruption to paying customers. It's risky to nerf and upset the apple cart, but they did it for a greater good. That's a tough call for management to make.

That being said, just from a customer experience and business perspective I think it's totally appropriate and just to extend some olive branch back to those customers that were negatively impacted. This to me now is looking like a class move all the way around. You have a company that is making changes for what they feel is the greater good and then making up for that issue with its customers. We also now have expectations set going forward.