Regarding Heroine Bundle Purchases

"JohnnySteelAlpha;15835" wrote:

"Camalus;15799" wrote:

"Destark;15784" wrote:
I don't get why people didn't buy Heroine packs are even complaining in this discussion, this discussion is suppose to be about unhappy customers who bought the packs, if you didn't pay a dime on it why spent such an effort on not let other people have their gifts? Sour grapes perhaps?

The packs will change, the characters will change, the only reason this is happening because the game is new and they are still working out NORMAL balancing mishaps, and their ideas that what they paid for was a certain set of abilities, I get that, but the guy who got the same character for free but paid a lot for somebody else just out of choice be compensated as well? The only reason they are giving anybody anything is because I believe they are trying to not get off on the wrong foot with the community and their paying customers, but they really should just state the facts draw a line and move on, prove to the community through balance that we can have faith in the development teams decisions. I believe that would send a stronger message than giving in to compromise.

She was balanced though. There are a few guys that made claims about something being OP 2 less than two weeks in to the game's release when hardly anyone, even major P2P, had a large amount of the roster built. How can you even honestly judge if something is OP or not when you have but a tiny sliver of the roster to counter it with? I run in to new toons frequently that my roster doesn't handle very well because I don't have that particular counter skill built up. This doesn't mean they are OP, just means my team is young and not developed enough yet to take on everything. I don't think any hard launch pay player or a free player, could credibly make a claim that something was OP because too much of the roster was unlocked at that time and unbuilt.

Not sure why it is hard to understand that a company would want to make amends to customers that had a negative experience. Send a strong message after offending your customers accomplishes what?

Also, stop referencing TOS or what they are selling, etc. True they are not selling toons or rights or whatever and TOS says this and that.......but what they are selling is entertainment. They are selling happiness. They are selling an escape from the real world. They are selling a fantasy universe. They are selling fun. They are selling intangible goods to emotional human beings. Poking someone in the eye and then saying...deal with it...is not a fun experience for the customer...and there is no shortage of places players can take their mobile gaming dollar/currency. It's a no brainer that management would want to make amends with these customers to renew their faith in the company and build back some good will.

First of all the cards drop random toons for a reason. There is the possibility that you got dropped some 2 or 1 star toons while a free player got some 4 star toons, and that you may have the same amount of toons, and the same team. So your first argument is null and void, paying players shouldn't have to work out the balance to begin with, isn't that like you paying to do their work for them? Now you want compensation? I understand you feel you bought a pack of playing cards that guaranteed one card of a certain player and that the stats on the card were not going to change overnight, which is a traditional business model, this however is not.

secondly...
http://battlelog.battlefield.com/bf4/forum/threadview/2955065219072538297/

This thread shows the plight of me and many many others have suffered(64 forum pages) of a problem in BF4 where we crash literally every second round due to memory leaks in windows 8, for like a year straight, do you think they offered me or any of us a refund of the 120 dollars we paid for the game, noooo. not even close, instead they refused to even offer an official reponse.

I'm not even referring to the terms of service, technically they are selling an alternative to grinding, and technicalities are the same things keeping them in business. What do you get if you beat the game before everyone else and sit atop the leaderboard with out ever having earned it? some people enjoy that fine some people enjoy achieving that on their own. The bottom line is you paid for instant access much like you would preorder a game to get instant access to a gun or some item that is unlockable later. Everybody gets the gun at some point you just get it immediately.