Regarding Heroine Bundle Purchases

"Camalus;15963" wrote:
On top of that... you guys don't even know ok, that's why I'm sitting here like child please, lol, They used to send out email flyers for new cars in need for speed world advertising how great they were, bla bla bla, they always were lying through their teeth, and yes the paying customers had to find that out first. Time after time, not an isolated occurrence. They even re-released the Ford GT due to huge demand for a buff of the original and that car was a total boat, you weren't winning races in that even on the drag strip. I bought into all of it everytime, I have since learned my lessons, I'm just trying to share a little wisdom that is all.

"JohnnySteelAlpha;15919" wrote:

"Camalus;15870" wrote:

"JohnnySteelAlpha;15835" wrote:

"Camalus;15799" wrote:

"Destark;15784" wrote:
I don't get why people didn't buy Heroine packs are even complaining in this discussion, this discussion is suppose to be about unhappy customers who bought the packs, if you didn't pay a dime on it why spent such an effort on not let other people have their gifts? Sour grapes perhaps?

The packs will change, the characters will change, the only reason this is happening because the game is new and they are still working out NORMAL balancing mishaps, and their ideas that what they paid for was a certain set of abilities, I get that, but the guy who got the same character for free but paid a lot for somebody else just out of choice be compensated as well? The only reason they are giving anybody anything is because I believe they are trying to not get off on the wrong foot with the community and their paying customers, but they really should just state the facts draw a line and move on, prove to the community through balance that we can have faith in the development teams decisions. I believe that would send a stronger message than giving in to compromise.

She was balanced though. There are a few guys that made claims about something being OP 2 less than two weeks in to the game's release when hardly anyone, even major P2P, had a large amount of the roster built. How can you even honestly judge if something is OP or not when you have but a tiny sliver of the roster to counter it with? I run in to new toons frequently that my roster doesn't handle very well because I don't have that particular counter skill built up. This doesn't mean they are OP, just means my team is young and not developed enough yet to take on everything. I don't think any hard launch pay player or a free player, could credibly make a claim that something was OP because too much of the roster was unlocked at that time and unbuilt.

Not sure why it is hard to understand that a company would want to make amends to customers that had a negative experience. Send a strong message after offending your customers accomplishes what?

Also, stop referencing TOS or what they are selling, etc. True they are not selling toons or rights or whatever and TOS says this and that.......but what they are selling is entertainment. They are selling happiness. They are selling an escape from the real world. They are selling a fantasy universe. They are selling fun. They are selling intangible goods to emotional human beings. Poking someone in the eye and then saying...deal with it...is not a fun experience for the customer...and there is no shortage of places players can take their mobile gaming dollar/currency. It's a no brainer that management would want to make amends with these customers to renew their faith in the company and build back some good will.

secondly...
http://battlelog.battlefield.com/bf4/forum/threadview/2955065219072538297/

This thread shows the plight of me and many many others have suffered(64 forum pages) of a problem in BF4 where we crash literally every second round due to memory leaks in windows 8, for like a year straight, do you think they offered me or any of us a refund of the 120 dollars we paid for the game, noooo. not even close, instead they refused to even offer an official reponse.

I'm not even referring to the terms of service, technically they are selling an alternative to grinding, and technicalities are the same things keeping them in business. What do you get if you beat the game before everyone else and sit atop the leaderboard with out ever having earned it? some people enjoy that fine some people enjoy achieving that on their own. The bottom line is you paid for instant access much like you would preorder a game to get instant access to a gun or some item that is unlockable later. Everybody gets the gun at some point you just get it immediately.

Thanks for posting this. Ok, lets sit right here on this thread. I actually went and read though till about page 20, then skipped to the end and read the last few pages. You had 3 posts on the final page - unless that was a different Camalus. What I see in that thread is a lot of unhappy customers. Now, you're holding that up here and saying...hey look, this other company didn't care about their customers...I can only assume you're doing that to say that's what CG/ EA should do here or would be justified in doing anyway. If that's not it, why post that here and what's the point of bringing up another company's poor business practices? I'm sure this didn't help them maintain and build their customer base - at least not among these customers having such severe problems. Obviously you thought the response was improper and inadequate and wanting something more or you all wouldn't have been posting...but you guys didn't get it unfortunately. After that long and also many people actually buying new hardware, etc. don't you think it would have been prudent that they at least give something as a compensation? Not even justifying that with a response is unacceptable and everyone should have filed a complaint with the BBB and never played that developer again. I saw some guys threatening to file a class action lawsuit.

Good companies realize how much competition is out there and take measures to maintain customer relations when things have broken down. No matter if the breakdown was accidental or even if the customer understood it was possible, if the end result is a poor customer experience than it's the company's decision to try to keep that customer from going elsewhere by making amends. Having been someone that was actually a victim of a company in the past, why are you not more supportive of CG / EA actually trying to be a good steward of the game and their customers?

This is the same company bro, in fact its the same company's FLAGSHIP franchise. I don't know how you think they are different, I have been through the ringer with EA, not to mention the countless cars they advertised in need for speed that I paid 20 dollars for and were garbage, again same company, non race winning cars, you guys are new to this freaking out over a single nerf. I bought a cigar in battlefiled heroes they remove it from the game do I get a refund no, tons of things happen like this in F2p.

I'm trying to say they are being gracious here and you should be lucky because it hasn't always been so, and lucky because you aren't entitled to a refund to begin with if you read the fine print.

Capitol Games is the dev here, so big difference from one game to the next. This is also a Disney brand here - not a CG or an EA brand. Disney isn't known for creating and wanting undesirable customer experiences.

I just think it's a good move overall they are caring about the game balance enough to nerf at all and risk upsetting the player base for a greater good, but then also realizing that it negatively impacts loyal customers and they want to make it right as much as they can. That's good business long-term.