Sion marquee events

"TugBoat;c-1476680" wrote:
There obviously was a bug or something and they wanted give us what they said so they are fixing it instead of giving us something broken.

Bug or not why wouldn’t they just say it? What do you reckon is more important in customer service,being honest with your customers and saying there is a delay or just not saying anything at all? If you were buying a product online,and you’re supposed to have it delivered on a certain date but it’s delayed, wouldn’t you wanna know or you would just leave it to case? I have deadlines at work too that I’m held personally accountable for and if something goes wrong it’s also my job to take responsibility for it.