So....the Malak rollback was messed up.

"YaeVizsla;c-2003930" wrote:
Submit a ticket. All you're gonna get from the general discussion section of the forums is salt.

I think that is the point. I am not trying to be evil...but people need to check their shard count.

@morality. Same thing happened to me. I was 75/100 before the event and after the rollback the CG message in my inbox said I was gonna get 75 shards of Malak back in my inbox. It didn’t come. I also put in a ticket with customer service who said their is nothing they can do as it was a system wide adjustment and that they couldn’t return the shards. They said only if enough other ppl experienced the issue that it CG might then address it. Here’s the response from them directly. th

"Jermunji;c-2004209" wrote:
@morality. Same thing happened to me. I was 75/100 before the event and after the rollback the CG message in my inbox said I was gonna get 75 shards of Malak back in my inbox. It didn’t come. I also put in a ticket with customer service who said their is nothing they can do as it was a system wide adjustment and that they couldn’t return the shards. They said only if enough other ppl experienced the issue that it CG might then address it. Here’s the response from them directly. th

It appears that rep is stating that you didnt get the 250 Crystal's and possible shard shop from the first malak rollback. Looks like they failed to properly identify your complaint about having your rightfully earned malak shards taken away.

If they pass this summary on to the studio team they will likely just disregard it as everyone already received their reconciliation plan rewards and there was no issued with people not getting the recon plan gift because it went to all players.

Oh trust me. The original response I sent them was very CLEAR. I spelled out exactly what happened. What was supposed to be the after mentioned fix by CG and what I didn’t receive. The generic email on their part was simply their placating my frustrations and the last straw before my retirement from this game...

"TVF;c-2003920" wrote:
I'm not doubting you (nor am I asking for pictures) but just wanted to point out that the after picture is useless without the before picture.

No it isn’t. We know how many shards drop. Some quick maths shows that 140 - 75 = 65. So, if he has done it once, then the pics show it. And since the data CG has will show how many times he did the event, OP is on the money. Or at least out of the money. Or GET. Or whatever.

"Jermunji;c-2004209" wrote:
@morality. Same thing happened to me. I was 75/100 before the event and after the rollback the CG message in my inbox said I was gonna get 75 shards of Malak back in my inbox. It didn’t come. I also put in a ticket with customer service who said their is nothing they can do as it was a system wide adjustment and that they couldn’t return the shards. They said only if enough other ppl experienced the issue that it CG might then address it. Here’s the response from them directly. th

I am working on it as well behind the scenes.

"Tiig;c-2004340" wrote:

"TVF;c-2003920" wrote:
I'm not doubting you (nor am I asking for pictures) but just wanted to point out that the after picture is useless without the before picture.

No it isn’t. We know how many shards drop. Some quick maths shows that 140 - 75 = 65. So, if he has done it once, then the pics show it. And since the data CG has will show how many times he did the event, OP is on the money. Or at least out of the money. Or GET. Or whatever.

Forgive me if I'm wrong but 140 - 150 = -10 so shouldn't you have 75/85?
I mean even if you had done both lightside and darkside, this is still messed up.
I'm not saying you shouldn't get your shards back but looks like another example of a rollback done wrong.

If the problem is solved for 10 shards more or less, I wouldn't mind getting 10 free shards too, thanks.

I had a similar problem except that I never activated Malak after completing the event when it wasn't bugged (I think it was the second time the event showed up). After completing the bugged event I got the extra shards, but with the rollback they took away all my shards and now I can't activate Malak or get the rewards from the event. My support ticket response was that I was bringing up an issue with Malak gear and did not address the issue of missing shards that seem impossible to get now. We'll see if my response clarified anything for them...

Oh it **almost** looks like they can't tell how many shards you have and they just take away a star (if possible) and then set number of shards to 0... oh that would be so dumb, wouldn't it be?

The biggest problem is that customer service just says yes I understand mhmmm mhhmmha yes yes I understand as you explain the problem because that's what they are taught but in reality they dont have a clue what your talking about and barely even understand English and have never played the game at all so the customer service is totally lost when trying to identify what the actual problem is.

I spent 45 minutes explaining issues only to receive an email about something that wasn't even my complaint and a closed case. This happened more than once so I gave up on their customer service it's a huge joke of untrained non gamers who have 3 months of English training.

For a company that makes 150 million dollars a year on us just on this game I think we customers deserve better.