Territory War: Reporting Guilds

After raising a support ticket and contacting EA via telephone I've been advised to post on the forum so an in game specialist can have a look and address the problem.
My guild The Order of Eternal Empire
Have been mismatched and given an opponent that is 2 prize bands above ourselves. We have no chance of winning this war.
Our guild GP is 73m and our opponents
The Viscious crew have a guild GP above 90m.
Our average GP is 1.6m and theirs is 1.9m.
Almost half of their guild members are stronger than our strongest player.
When looking at our opposition they have one low level GP player of 200,000 when their requirements are stated as 2m +
If the battle is matched on an average of the strongest and weakest players in the guild this has clearly distorted the figures.
I don't understand how we can be paired with a Guild that is so much stronger than ours.
We can accept defeat if we're tactically outsmarted but can't accept being given an impossible task.
Thanks in advance to whoever picks this up and looks at why we've been given an unfair Territory War. I don't want to point fingers at the opposite guild without knowing how the matching mechanics work but I would like some answers on why we are in a war we have no chance of winning.

Awful customer service from EA.

Yet again shit on by EA.
80m V 96m GP
How is that fair?
Absolute joke

Matchmaking should be based on both active gp and effective gp. If those 2 are both within a couple million of each other, the battle should be very even.

Total guild gp is irrelevant to territory wars, and gamers shouldn't use that to judge whether the matchmaking is working, you could still match effective and active gp exactly when facing a guild with 40million more gp than you if they didn't have everyone sign up.

TLDR: If you are complaining about facing a guild with higher total GP than you, you are complaining about something that doesn't affect the war.

"OverlordOfMortis;c-1498059" wrote:
After raising a support ticket and contacting EA via telephone I've been advised to post on the forum so an in game specialist can have a look and address the problem.
My guild The Order of Eternal Empire
Have been mismatched and given an opponent that is 2 prize bands above ourselves. We have no chance of winning this war.
Our guild GP is 73m and our opponents
The Viscious crew have a guild GP above 90m.
Our average GP is 1.6m and theirs is 1.9m.
Almost half of their guild members are stronger than our strongest player.
When looking at our opposition they have one low level GP player of 200,000 when their requirements are stated as 2m +
If the battle is matched on an average of the strongest and weakest players in the guild this has clearly distorted the figures.
I don't understand how we can be paired with a Guild that is so much stronger than ours.
We can accept defeat if we're tactically outsmarted but can't accept being given an impossible task.
Thanks in advance to whoever picks this up and looks at why we've been given an unfair Territory War. I don't want to point fingers at the opposite guild without knowing how the matching mechanics work but I would like some answers on why we are in a war we have no chance of winning.

Territory wars have 2 GP stats they use. Neither of those is guild GP or average GP.

The first is active GP. That is the GP of everyone who signs up for the war. No way to see this stat for the opponent. This is what determines the prize tier the guild falls into and how many squads they must set.

The second is effective GP. This is determined by adding up the GP of everything 6000 gp or over out of the active GP.

This is what is used in matchmaking: What is the GP of your useable characters. You only get matched with someone if this invisible number is close.


I think they should definitely use both active and effective GP for matchmaking (we shouldn't be playing people from other tiers, period), but the only way you can tell for sure if you are fighting someone in a different prize tier is to count the number of squads they have to set per territory, not by looking at their guild gp, that number is literally meaningless in matchmaking, and should continue to be meaningless.

88m vs 110m, two jtr, 24 gold jtr's in their defenses, 1 5 star wampa, 18 gold wampas in their defenses. We're not good, but should not be facing them active gp or not. 49/49 against their 48/48, contacted them through discord. Messed up matchmaking!

TLDR: If you are complaining about facing a guild with higher total GP than you, you are complaining about something that doesn't affect the war.

I am complaining about active GP.
I'm complaining that our opponents have over half of their guild stronger than our strongest player. I'm complaining about being continually paired in an unfair wars that we can not win. I'm complaining about extremely poor customer service. I'm complaining about a matching algorithm that doesn't work. I'm complaining about live chat support asking me to post on the forum. I'm complaining about forum posts going ignored. I'm complaining about EA not treating their paying customers with respect.
They realise that they are crooks and justify it with the occasional 500 or 1000 crystals. I hope their next shat is a hedgehog

So there is one more metric I would like to see instituted in matchmaking. That is average GP per unit. Add up the total number of characters in their effective gp and divide their effective GP by that. Match people based on that. active GP. and effective GP.

"Woodroward;c-1512100" wrote:
So there is one more metric I would like to see instituted in matchmaking. That is average GP per unit. Add up the total number of characters in their effective gp and divide their effective GP by that. Match people based on that. active GP. and effective GP.

I've seen guilds try and manipulate this as well.
We were up against a team who were all around 2.2m GP and they had a couple of 200k players to drastically lower their average GP. Our average GP was very similar to theirs but they were aside from two token snide accounts far more developed and far superior in every department. You highlight this with support and they don't want to know. I have a guild of demoralised players who despite their best efforts just can't catch a break. Tactics are irrelevant. It's beyond frustrating and totally unfair.

"OverlordOfMortis;c-1512112" wrote:

"Woodroward;c-1512100" wrote:
So there is one more metric I would like to see instituted in matchmaking. That is average GP per unit. Add up the total number of characters in their effective gp and divide their effective GP by that. Match people based on that. active GP. and effective GP.

I've seen guilds try and manipulate this as well.
We were up against a team who were all around 2.2m GP and they had a couple of 200k players to drastically lower their average GP. Our average GP was very similar to theirs but they were aside from two token snide accounts far more developed and far superior in every department. You highlight this with support and they don't want to know. I have a guild of demoralised players who despite their best efforts just can't catch a break. Tactics are irrelevant. It's beyond frustrating and totally unfair.

This metric I'm talking about couldn't be "faked" if they instituted it. It wouldn't be GP per player, it would be effective gp divided by active characters. It would make it so a guild full of 4 million GP players couldn't be matched against a guild full of 2 million gp characters by only having half their guild sign up because the effective gp per character wouldn't change. They can't really change that characters per player ratio.

This would basically make it so that a high power guild that only had half of its players sign up will get matched up against another high power guild that only had half of its players sign up instead of against a full guild half as strong.