Forum Discussion

Rising Adventurer

1 month ago

Time to quit

Think it's time for me to go. I could never buy from the in game store and now the only way I can use the webstore is with gift cards. Today I got charge for a purchase I never got and with reading h...

feedback

J1mmy_Duk

Seasoned Scout

1 month ago

To be frank this sounds more like a you problem. You have to look at things logically despite the frustration..CG want you to spend money with confidence, their model is ultimately to make money whilst legitimately providing a consistent quality product to keep its players playing and paying.

Sure, elements of the game can be viewed as "expensive" to some but if CG/EA did as you perceive to cheat people out of their money for no return of product then this game would ultimately die quickly.

So if there are technical issues I would say raise a technical ticket with good evidence/screenshot etc so that those in CG can determine your claims more easily. Those in technical support have an interest to help their players for retention and longer term health of the game, right?

Over the many years of play in SWGOH I've personally never experienced any purchasing fails or concerns. Take what you wish from this player experience. (and btw, No I don't work for CG)

harvestmouse1

Seasoned Ace

1 month ago

The OP's position is extremely understandable to me.

The forums are full of people that have paid money and not received what they ordered. It doesn't seem to be just 1 store either. It appears to happen on CG's webstore, Android and Apple. Neither is it new, it's got to be at least a year old issue now.

And what can you do if it happens to you? You can report it via in the in-game help. You get an under-paid, stressed out, clueless on SWGOH generic EA help employee to have a look and come to a decision on whether you received what you paid for. In lots of cases they see 'received crystals', have no idea what is what and say 'you got what you paid for'.

You can then come here, fill in a forum bug report and hope one of the clued EA staff like Gunnar picks it up and can deal with it. That's no guaranteed either.

To me, this whole situation is absolutely crazy. The fact it's been going on this longer, even more so. If there was one bugged item, it needs to be sorted instantly. If the whole system is bugged, the whole system needs rebuilding as a priority. It only takes one bad transaction to lose a paying customer. 100s...1000s? of bad transactions.................I really don't understand CG anymore.