Forum Discussion

andreacesa00's avatar
6 years ago

Underaged Account

Hi, I am a fan of swgoh, but the under age option is useless. Please add a button to change age, beacuse a lot of people have this problem. @CG_SBCrumb help us, It isn't so difficult to develop a fix 4 this.
  • "EA_Rtas;c-1774330" wrote:
    I would advise contacting support, although they are unable to age up your account they may be able to assist you in another way.


    I just need a strategy to save my datas and use them on another device.
  • "Austin9370;c-1774321" wrote:
    I'm running out of ideas, but what options are in your settings menu? Can you provide a screenshot. This doesn't add up.



  • "andreacesa00;c-1774568" wrote:
    "Austin9370;c-1774321" wrote:
    I'm running out of ideas, but what options are in your settings menu? Can you provide a screenshot. This doesn't add up.





    Bad news. Confirmed Google login is disabled based on age as well and there isn't an intended path to resolve this.

    So as far as I can tell these are your options...

    1). Continue playing as is, until the account age turns 13. Could be a while depending on your age.

    2). Factory reset your phone, you will have to start over.

    3). It's kind of technical, but if you modify a file on your phone you can correct the issue. https://www.reddit.com/r/SWGalaxyOfHeroes/comments/4u3jdz/quick_fix_to_kid_account_problem/

    4). Or what I would try is to ensure you have a Google play game center as account on your device, Uninstall and then hope you get the option to login to your game center account thus prompting an option to import the local account and select your age again.
  • "andreacesa00;c-1774495" wrote:
    "EA_Rtas;c-1774330" wrote:
    I would advise contacting support, although they are unable to age up your account they may be able to assist you in another way.


    I just need a strategy to save my datas and use them on another device.


    if you have recorded your Ally code and your game ID, if you can figure out how to get an unlocked account, you should be able to get your account information linked. but i dont know all the details on the game side to say that for 100%, but keep that information handy.