I think the problem comes in because we have been down this same road many times before. Lessons aren’t learned and the cycle repeats itself:
severely bugged content is rushrd out (often right before a long weekend), feedback is given, they have to scramble to fix it (usually creating some new bugs in the process), we go through a few iterations of re-fixing bugs until most of the major ones are addressed.
In the meantime while these bugs are being fixed, other issues in the game are ignored or previous fixes stop working (squad management was introduced and now only half works, heist events stop appearing on schedule, etc).
Rinse and repeat every few months. And after it happens the first half-dozen times, the “goodwill” of players starts eroding because we all foresee this with each new update - so the devs can’t reasonably claim to be surprised by it anymore.