Who is this Crumb guy? A Quick Introduction

To be fair you can't really be negative to someone who isn't actually here. And if calling out someone for not doing their job is too negative, then consider me shocked. Imagine if you had a kid and their teacher did nothing but write on the board what their assignment was then sat at their desk and ignored your kid, you and several parents go to the principal to complain and he goes, "that's too negative, we don't except negative criticism about our staff here." We litterally have a community manager who hasn't been managing the community.