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Nysketchbook's avatar
Nysketchbook
Seasoned Newcomer
22 days ago
Solved

Accidental Account Deletion - Time Running Out! (Ally Code: 191-262-948)

"Hi CG_Meathead​ EA_Lanna​ and the team,  I am writing this public post because I'm getting really desperate. I accidentally requested an account deletion about 20 days ago, and my Grace Period is a...
  • EA_Lanna's avatar
    19 days ago

    Hi Nysketchbook​,

    Totally get where you're coming from here, but I'm afraid mobile deletion requests are permanent and can't be undone. The in-game message you see when requesting it calls this out:

    Our guide 'How to close your mobile game account' also shares this:

    Deleting your mobile game account is permanent across all devices. We won’t be able to recover your in-game items or progress in any games linked to the account. It also means you won’t be able to recover your account on a different iOS or Android device.

    The account can't be recovered.

    Sorry Nysketchbook​.

    - EA_Lanna

    (CM: Edited to update info)

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