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Heavy13's avatar
Heavy13
Seasoned Newcomer
8 days ago

Account Deleted

Hello!

I recently took a break from the game and jumped back on today to try and get back into it.

When I logged in my account was still there and was also now in a new guild… and my GP was higher than when I took my break… then I realized oh crap someone got access to my account.

I quickly disconnected my EA account and created a new one, I figured that was the issue.  If it was my IOS or Game Center account I’m sure I would’ve noticed weird stuff elsewhere.

After linking the new EA account I thought I was in the clear.  Left the guild my account was in and went about my day.  Logged in later and got the “your account was logged in on another device or you haven’t logged in for 24 hours” message.  So looks like they still had access somehow, lo and behold I have an in game message saying my request to join a guild has been approved.  So the thief had logged back in and requested to join his guild.  Saw a few messages in guild chat from my account in a different language.

Did a little research and most of what I saw was once an account is logged in on a device that device has access to the account until they log out of it or log into a different account.  
So he had full access no matter what I did and could mess with me whenever he wanted.  Spend all the crystals, delete mods, constantly leave my guild etc.
I was afraid that he might somehow change the login back so I made a (probably stupid) decision.  Delete the account and then hopefully try to get it back.  So I hit the big bad button of “Delete Account”.  

So now I’m here, hoping that someone at CG or EA can maybe restore my account somehow.  I have access to the EA account, apple account and Game Center account.  I also have my ally code and player id.   

Pleeeeeassseee help!

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