My account was hacked yesterday morning, and my ea account unlinked and a new ea account linked to it. EA in game support is telling me this is impossible, however it has happened and now I dont gave access to my PC client.
Where do I go from here after securing my EA account and getting the email and password changed there, changing my iOS password and attempting to contact in game support to no avail.
EA_HyperBraddock512CG_Meathead
I'm an old fan of this game (like, shortly after launch old fan) and, despite a short break a few years ago, would like to be for some time. Players like Gronco losing out on YEARS worth of playtime is both devastating and disheartening. As the devs over at CG have just announced huge changes (largely focusing on QOL), it's pretty upsetting that they are simply telling players that their account couldn't have been hacked, then ignoring it.
The solution to this has left me disgusted. "Sorry we can't really get your account back. But he's some crystals and LSBs."
If this is what happens when a hacker gets ahold of your account. I will no longer spend money on this game. This is beyond stupid. There are so many ways to prove it's his account and make sure the account is restored correctly to his ownership. And yet they "can't" do it.
This is horrible customer service especially for a game that has people spending so much money.
Thank you,
The account is now locked. Where do I go from here in the recovery process and getting access back to my account?
