Forum Discussion

m5286ebbr608's avatar
m5286ebbr608
3 years ago
Solved

Account turned minor / underage

Product: Star Wars: Galaxy of Heroes Platform:Android Phone What type of device are you experiencing the issue with? Tried in several Android devices OS Version MIUI 12.5.8 and others (Samsung) A...
bug
  • m5286ebbr608's avatar
    m5286ebbr608
    3 years ago

    Logged in and... problem solved!!

    When logged in a pop up screen asked for my date of birth, introduced it and now everything works again!!

    Thank you so much support team for your interest in my issue.

EA_Gunner's avatar
EA_Gunner
Icon for EA QV Team rankEA QV Team
3 years ago

Can you login to your account and update your details, please? 

  • m5286ebbr608's avatar
    m5286ebbr608
    3 years ago

    Logged in and... problem solved!!

    When logged in a pop up screen asked for my date of birth, introduced it and now everything works again!!

    Thank you so much support team for your interest in my issue.

    • Mockingbirdking's avatar
      Mockingbirdking
      2 years ago

      Me too!

      • EA_Gunner's avatar
        EA_Gunner
        Icon for EA QV Team rankEA QV Team
        2 years ago

        You must be 18 years old in order to see/access EA Connect button, regardless of geo-location. You are under 18 according to your account information. If the date of birth on your account is incorrect, please reach out to EA Help.