Hi,
I read here many have the same problem not receiving the LSBs when purchasing in the webstore.
Before I start the endless discussion with ea help explaining that I did not receive the LSB maybe somebody here can help me?
Same mate, raised a ticket with the bot that had an obsession with telling me to press the restore purchases button, so I’ve spammed that, no outcome.
Magical 24h passed, no HOTH LSB, no refund, no response to the tickets you guys really should think about how to improve the service for your permanent cash cow.
I’m going to give it another 24 hours and then just get a refund through PayPal. Thing is, it’ll allow me to buy it again, so I’ll just get the refund and buy again after 🤷 funny how not one admin has appeared here yet, but something to do with a bug stopping music playing whilst the game loads they can magically appear 🤷
I have the same plan… 🤷🏻♂️
One more try after 2.5 days waiting for a fix, this problem is not difficult to solve as one can see from the previous threads that it can be done.
I bought the following Hoth LSB:
I have the receipt and can provide it to you privately. I did not get any of the toons as you can see here:
Why does it take so long to fix this issue?
From the EA help channel at first they claimed I bought this LSB more than once which is obviously not right (see pic above) and now they are claiming I bought it for someone else (totally contradicting the first claim), which is obviously not true, please read the description of the LSB. Come on guys, what kind of service is that?
How bad can a customer service be? After 3 days of waiting and some bad responses (see post above) they respond me in the ticket that they understand that I am missing the kyrotech bundle, seriously? How about reading what I actually wrote before?
I am missing the Hoth LSB which I bought from your EA webstore!
I just had a check on the help bot in the game and a human responded! I’ve messaged back, might be worth checking yours as well bud! I’ll update ya when I get an update
Thanks for the info!
I’ve made my own post twice about it and both posts have just completely disappeared 🤷
