Forum Discussion

5 years ago

Call for action on current crashing/freezing issue

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Many OS Version Many Ally Code: (Find it here: http://bit.ly/AllyCode ) What...

bug

Resmi9793

5 years ago

@GladOS-013 That would be totally fine by me. The problem at the moment is that this isn't a dialog... And the only way they offer to contact them about bugs is this forum.

I get that the game devs aren't here... Having worked in the industry I am more than familiar with the layers of support between user and developer. That doesn't mean that there can be no communication, though. Maybe they could confirm it has been raised internally, or even better, what else is needed before they do. Is that really too much to ask?

GladOS-013

Hero (Retired)

5 years ago

@Resmi9793 wrote:
@GladOS-013 ..?Maybe they could confirm it has been raised internally, or even better, what else is needed before they do. Is that really too much to ask?

wharp95 wrote:

@Resmi9793it seems, the issue is now flagged for further investigation on this post:
https://answers.ea.com/t5/Bug-Reports/Crash-in-arena-match-SLKR-vs-SLKR/m-p/9332083#M40960

Finally !

Ask and ye shall receive (several days ago).

Resmi9793
5 years ago
@GladOS-013 I'd like to think that's the same thing, but it's not been said, so that's just my conjecture at the moment... An open confirmation would be great.
shhfiftyfive
5 years ago
i'm not a fan of the silence. or the process. if this was another mobile game, you'd post a bug report and the dev team would get back with you on it. period.

This new game engine - is new for CG/swgoh, but the engine is not new for mobile games, devices, or even emulators.
there are so many other mobile games using Unity, games that do not suffer from this crashing issue. the fact that CG/EA are completely silent on this BIG issue is extremely unwise.

Hire someone who knows how to diagnose and solve the issue. do it fast. this is extremely bad for business.

This is a competitive game. we get a crash in TW, GA.. we just flat out lose. we get a crash in TB/arena/raids, we lose progress/rewards. idk how CG/EA expects they can sit silently on this issue and expect us to keep "supporting" the game... at this moment in time, when a simple crash can make you or your entire guild just flat out lose.
a2dajae
Seasoned Rookie
5 years ago
@shhfiftyfive wrote:
i'm not a fan of the silence. or the process. if this was another mobile game, you'd post a bug report and the dev team would get back with you on it. period.

This new game engine - is new for CG/swgoh, but the engine is not new for mobile games, devices, or even emulators.
there are so many other mobile games using Unity, games that do not suffer from this crashing issue. the fact that CG/EA are completely silent on this BIG issue is extremely unwise.

Hire someone who knows how to diagnose and solve the issue. do it fast. this is extremely bad for business.

This is a competitive game. we get a crash in TW, GA.. we just flat out lose. we get a crash in TB/arena/raids, we lose progress/rewards. idk how CG/EA expects they can sit silently on this issue and expect us to keep "supporting" the game... at this moment in time, when a simple crash can make you or your entire guild just flat out lose.
The game has actually been using Unity for a long time. The version of Unity is what was updated. It was presumably a major version update which is, unfortunately, bound to introduce new issues.