Missing zetas and kyro rewards

Did anyone else get character shards instead of zetas or kyros with the event this past weekend? I have Luthen and Ezra Exile at 7 stars and a bunch of times I still got shards instead of zetas or kyros. Probably lost about 10-15 of each. Customer service on the help tab was super unhelpful. They bounced me to 4 different agents who each asked the same questions and information before ultimately saying there was nothing they could do.