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Anonymous's avatar
Anonymous
8 years ago

Can only connect to SWGOH on one of two accounts

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Pixel C, Nexus 5X
OS Version 8.0
Ally Code: (Find it here: http://bit.ly/AllyCode ) First: 472-442-346 Second (problem one): 583-695-635
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I can't connect to SWGOH on my alt. If I connect on my main, I connect fine. If I connect on the second account, the connection spins around before saying "Failed to sign in. Please check your network connection and try again." This happens all the time. Because I can connect on my main account, I don't have network issues. This persisted after clearing the data on the app and also reinstalling the app. I can connect on both accounts to other games, which makes me think SWGOH in particular is the problem.
Steps: How can we find the bug ourselves? Attempt to log in on my second account.
Connection Type Wifi
Please select your region North America
Country United States

I don't really have any additional information to provide. It seems fairly straightforward.

4 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago
    We checked the second Ally Code you provided (583-695-635) and were unable to find any account issues. We can see that you were able to login yesterday and complete your daily activities on this account. Can you please let us know if you are still having this issue tomorrow? Thanks.
  • Anonymous's avatar
    Anonymous
    8 years ago

    I'm still having this issue. I'll also check with Google to see if there's something with my account, but it's letting me log in on literally everything else I have except this game ☹️

  • Anonymous's avatar
    Anonymous
    8 years ago

    It's still happening. I opened a ticket with Google and they checked my account and said nothing should be blocking it and suggested that it's likely an issue with the app and to contact you guys.

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