Cannot log into game since the October 29th update

I have been unable to access the game since the October 29th update. It gives me an error screen, saying to restart or contact. I’ve tried to restart multiple times and have submitted a help request which is ticket #67597802. I have been playing on an android phone, a Samsung S7. Since I cannot log into the game I cannot get my ally code. This evening I found my old Samsung S5, downloaded the latest update and....I have the same error screen. I honestly do not know what to do at this point. Is this error just a Samsung one or is it happening to others on different devices?

Please help.

technical issues

CrumblingWorld
5 years ago
The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one.

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.

11 Replies

qix96
5 years ago
I’m hitting this as well on iOS. I uninstalled while going on vacation two weeks ago and now downloaded latest client and hitting error 9.0 (contact or restart). If I log out of Game Center then I can start doing the tutorial as a new account just fine. But login with Game Center and back to restart loop and can’t get past the title screen.

I found my ally code on my swgoh profile: 689-982-361
CrumblingWorld
New Vanguard
5 years ago
Any progress? I don’t have an account on that so I can’t check mine...
i used to have a screenshot of mine but it’s been deleted. Having the game bound to your Google Play account should be sufficient but I guess not.
CrumblingWorld
New Vanguard
5 years ago
Any help here?
qix96
5 years ago
No updates. Still cant login. I’ll open another support email but they have yet to reply to my first (four days ago!)
EA_Lanna
Community Manager
5 years ago
Hi @qix96 and @CrumblingWorld,

Please do send in a Help ticket to the support team through your in-game accounts if you're still having trouble logging into your games. Use the exact steps outlined in this thread to ensure it is generated from your in-game account: How to contact support as the support team need the information that comes through with the help ticket when it comes from your SWGOH account.

In the meantime, please read through the troubleshooting article for the mobile device you're playing from. The steps may help things:

If you play on an iOS device, the steps outlined in this article will help with troubleshooting: "EA mobile game troubleshooting on Ipad and Iphone"

If you have an Android device, please complete these steps: "Android troubleshooting for EA Mobile Games"

- EA_Lanna
CrumblingWorld
New Vanguard
5 years ago
@EA_Lanna I was able to access my account Monday.
EA_Lanna
Community Manager
5 years ago
Hi @CrumblingWorld,

That's great. Thanks for looping back in to let us know that. Can you share what you did that worked for you in getting back into your account? It might help others in a similar bind.

- EA_Lanna
CrumblingWorld
New Vanguard
5 years ago
The only thing I did was uninstall and reinstall the game each day. I kept checking the google play store to see if there was a new update but didn’t see one.

Once in the game I copied down my player ID and ally code, then I transferred my account to my iPhone.
EA_Lanna
Community Manager
5 years ago
Good move taking those down @CrumblingWorld. Try to keep your player ID and Ally code saved somewhere safe outside of the game just in case you'd ever need to provide them and can't log into the game to find them.

Cheers for sharing what did the trick for you. I'll mark your post as the solution so if another player runs into the same issue, they'll know how you worked it.
qix96
5 years ago
I was able to access my account as well.
I'm pretty sure the devs probably figured out an issue on the backend and fixed the accounts up. I didn't need to reinstall or anything it just randomly started working.