Cant Claim CX Rewards

Seems like a problem since yesterday (have the same) - but apparently everyone did it wrong, thanks to this wonderful explanation from Helpdesk:

I have checked your account and found that currently you only have 94 "CX-2" shards in your game account and to get this reward you need to store all the required shards in your game account.

You have used the shards to upgrade your character.

If you have any further issues in future, please feel free to contact us.

Thank you again for contacting EA! Be safe, stay healthy and take care of yourself.

They are working on it now:
I can let you know that this issue has been shared with the team. I can let you know that this issue has been raised with the team and is being investigated and be resolved as soon as possible.
We hope for your understanding and patience during this time. Please keep an eye out in the EA Forums for further announcements.

"... you need to store all the required shards in your game account" but... "You have used the shards to upgrade your character." - this is the stupidest thing I've heard for years 🤣😂🙃