Closed Application Mid-Update to Save Data - Lost Account

Question

Hi there,I just got off the phone with the Support Team who redirected me to post here for further assistance.Long story short, I don't have access to my Player/Ally ID and would like to get access back to my account.I spent an hour and a bit on the phone with the Support team (lovely by the way, they handled it very professionally) and was escalated to the Supervisor of the department.Unfortunately, they couldn't send me any higher and directed me to here so that somebody else could possibly assist me (from what I could tell, he did not have the power to help me with my issue).Would anybody be able to point me in the right direction for where I need to go for the below issue?- Mid-January- Reinstalled the game to get back into it as it had been a while since I last played- Logged into my account and found that everything was the same.- Noticed the game was updating (when I went into the store etc)- Closed the application so as not to waste data.- Re-opened once connected to WiFi.- Game attempts to load, comes to a black screen and crashes.- Humming noise begins during black screen, does not end even when opening other media and applications, restart seems to get rid of it (Pixel 2, only a few months old at the time).- Re-open application (after restart) and log in.- Logos, loading, black screen, Cantina music starts playing, then black screen, so I perform another restart.- Re-install application.- Open, login and load.- Tutorial?- Switch accounts (out of confusion) to my personal Google account.- Tutorial?- Switch back to my gaming account.- Tutorial...- Re-install- Log in...- Tutorial.- Said "probably wait for a hotfix" to myself.- Never seen my precious Nightsisters again☹️Any workarounds, as the Support team is unable to recover it without the ID and as mentioned earlier, not possible to obtain it (through the system/process they use) without seeing my hard work again.I'm certain that we can go through a process of elimination and find my account, but the Support team does not have the power.P.S I work in a Support team myself and am more than willing to provide anything you need from legal documents to dates to purchase invoices etc.Thank you.

ea_lanna · Answer

Ok, this is a bit of a odd one.😅 I'll do m best to help you with it though.&nbsp;

From what you've shared, the first few logins brought you back into your game so it doesn't sound like you have a Guest Account. 🤔 Could you check and see if you're still logged into your Game Center/Google Play account? If not, logging into that should do the trick.&nbsp;

Failing that, we would need your Ally code to track your account @DerelicTShadowZ. Would you be part of a Guild by any chance? You're friends in-game would be able to see your Ally code if you're in contact with them. You might also be able locate your Ally code through finding your guild on swgoh.gg.&nbsp; From your guild page there'll be a list of members that you can select, locate and select your own profile and you should be able to see your Ally Code there.

derelictshadowz · Answer

Hi Lanna,Unfortunately, I've tried logging into my accounts and both of them take me to either a Level 3 or Level 1 account.In regards to searching by guild, unfortunately, I was part of a nobody guild and was never in contact with anybody from it.I checked through that link you sent me but it doesn't seem to show all of the guilds available (or I'm doing something wrong there).Any other ideas?Thank you.

ea_lanna · Answer

Hey&nbsp;@DerelicTShadowZ, thanks for checking swgoh.gg. A note on the site says the page only displays guilds that have used SWGOH.GG's Collection Sync so there's a chance your guild hasn't so it wouldn't be listed. There is one more thing we can try though. Do you remember what your SWGOH in-game name was?Could you also confirm for me if you've been logged in throughout this issue to your Game Center (iOS)/Google Play (Android) account please? Depending on your device you'll have one or the other as an app on your phone and the app icons would look like this for you:&nbsp;
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Game Center&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Google Play
&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;I'm not sure yet from your initial post whether you had&nbsp;linked your SWGOH game to the Game Center/Google Play before now. This is important because:

If you did link your game&nbsp;progress to&nbsp;Google Play/Game Center, the game progress will be there. You might not be logged into the&nbsp;Game Center/Google Play. By logging back into your Game Center/Google Play account, the SWGOH game should load your progress when you next load.
If you didn't, you were playing on a Guest Account. That means the game progress was never saved/linked up and there isn't anything we can do to help recover that.

derelictshadowz · Answer

Hi Lanna,My in-game name would most likely have been LOLPLOXY.I have already attempted to log in with both Google Play accounts;[edit: email address removed][edit: email address removed]I will try again now though.Thank you.

derelictshadowz · Answer

I've checked through the achievements list for Google Play games and it doesn't look like I have any achievements on either account. (I don't know when they were added though).
If it turns out I was indeed playing on a Guest account, is there a way to restore purchases at least?

Thank you.

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Closed Application Mid-Update to Save Data - Lost Account

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