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DarthBinford's avatar
DarthBinford
Seasoned Novice
15 days ago

Connection Lost Issue (Android/Play Games)

I cannot log into the game keep getting that connection Lost issue popup (screenshot attached).

I tried a different VPN (run VPN but default), no VPN, mobile vs home Wi-Fi, cleared cache, cleared data, restarted phone, even uninstalled and reinstalled the game...no luck.

I am also able to play as guest with a new account so the really seems like a technical issue with the Google Play account handoff with EA/CG.

We are in the middle of RoTE and I cannot deploy beyond the other issues this will cause.

 

android
crashing
ui (user interface)

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  • uuyd2w88v84x's avatar
    uuyd2w88v84x
    New Novice
    13 days ago

    I have been having this issue for a few days now.  None of the above suggestions have worked.  Signing in via my Google Play Games account doesn't work anymore, even if I sign in as a guest and then use the connect option.  I have tried clearing the cache, clearing the storage, uninstalling the game, restarting my phone, and installing the game again.  The timing couldn't be worse.  I'm the leader of my guild, and we were in the middle of Rise, which I haven't been able to contribute my 11mil GP to since phase two started.

  • uuyd2w88v84x's avatar
    uuyd2w88v84x
    New Novice
    8 days ago

    I finally got my account working again after deleting my Google Play Services and Google Play Store data on my phone and reinstalling the game.

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