Conquest Pass not granted.

Hi, I purchased the conquest pass at the start of the event. I was charged the £9.99 however I received a message saying that the content would need to be processed which could take up to 72 hours. I have still not received the pass after the 72 hours, I have tried the restore purchases button which hasn't done anything so I am reaching out here to see if I can get a resolution.

I have proof of purchase and can provide any details needed.

Thanks