Forum Discussion

jvgooden's avatar
5 years ago
Solved

Crystals not appearing.

Good afternoon,

I have purchased a crystal pack in game, it asked me to validate my payment details, which I did. It stated that the purchase was successful and money has been taken from my account but nothing has appeared in game, I looked at previous answers and have attempted to restore purchases but nothing happened.

I look forward to hearing from you.

  • Afternoon @jvgooden 

    I usually recommend waiting for 24 hrs and restarting your game to give purchases time to appear on your account, If they still do not appear you will want to speak with an advisor for further assistance and make sure you share your purchase information with them. 

    Thanks!

2 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Afternoon @jvgooden 

    I usually recommend waiting for 24 hrs and restarting your game to give purchases time to appear on your account, If they still do not appear you will want to speak with an advisor for further assistance and make sure you share your purchase information with them. 

    Thanks!

  • jvgooden's avatar
    jvgooden
    5 years ago

    No problem I will do =] thank you for getting back so quickly.

About SWGOH Technical Issues

Get help and discuss troubleshooting for Star Wars: Galaxy of Heroes with other players.25,246 PostsLatest Activity: 33 minutes ago