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ergoslo's avatar
ergoslo
7 years ago
Solved

Deleted account

Edited by CM - Threads Merged

I have played lvl 85 game center (ios) fb account on iphone. 

Then i try help my friend to farm his char for few days on my second ios device (ipad) and when i enter his account i deleted my main account?? 

Now i don”t have my main account anymore ally code 265-481-457 which i played 1.5 years and invest real money. 

When try to reach EA help, there is no option that they call me on my mobile because my country is not on the list and i live in Europe - Slovenia. So the support team from EA can not call me back!???? 

Also i have call EA help and lose 20minutes on phone when they try to connect me to right support. I lost like 5€ for the 20minute call to EA Help UK. 

Any Help i can get my account back???? 

Thnx

technical issues
  • CG_MindTricks's avatar
    CG_MindTricks
    7 years ago
    @ergoslo Hey, it looks like you are dealing with an issue of "Lost Guest Account". Unfortunately, there is no other way around this other than contact our Customer Support team via a live channel (chat or phone).

    To get this issue sorted as soon as possible please be prepared with the following when creating a new Help ticket from in game:
    1. Have your lost account Ally Code at hand.
    2. On your current device, create a new SWGoH account and connect it to Game Center. This new account will be used to recover the lost one. Recovering the lost account will erase the newly created one.
    3. Write down the Ally Code for the lost account and the newly created one.
    4. Proof of purchase for any real money purchases you made on the lost account (the support agent will guide you through this process).

    Please note you will have to talk to someone from Customer Support to get this sorted. This can be done via chat or phone.

    Hope this helps!

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Hi @ergoslo,

    I don't think troubleshooting will help here as this doesn't sound like a technical issue with your device or connection. 🤔 This would need the EA Help support team to investigate and it's great that you have your Ally Code at hand too as they will need this to search for your account. 

    Could you submit a Help ticket to them? There is an option to contact the team through the game itself if you'd prefer that method vs the phone. This article outlines the steps. As you're currently without an account on your device at the moment, it might be best to create a new account and send a help ticket to them via in-game. 

  • ergoslo's avatar
    ergoslo
    7 years ago

    Yes i have try tru game help and got on  EA help site.

    please look my screenshots 

    the problem is i can not get anyone from EA help to get my case, also in my case it say solved because my live chat did not start and they stated as solved. 

    That is why i called EA help in UK but with no luck but just phone costs.

    can you send them my msg from here? Maybe and if they can contact me some how???

    you are the only link with me and EA which acctually respond daily and i thank you for that.

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    @ergoslo Hey, it looks like you are dealing with an issue of "Lost Guest Account". Unfortunately, there is no other way around this other than contact our Customer Support team via a live channel (chat or phone).

    To get this issue sorted as soon as possible please be prepared with the following when creating a new Help ticket from in game:
    1. Have your lost account Ally Code at hand.
    2. On your current device, create a new SWGoH account and connect it to Game Center. This new account will be used to recover the lost one. Recovering the lost account will erase the newly created one.
    3. Write down the Ally Code for the lost account and the newly created one.
    4. Proof of purchase for any real money purchases you made on the lost account (the support agent will guide you through this process).

    Please note you will have to talk to someone from Customer Support to get this sorted. This can be done via chat or phone.

    Hope this helps!
  • ergoslo's avatar
    ergoslo
    7 years ago

    Can you be so kind and if i can leave you my phone number or skype name and you forward to support team as i can only get from ingame US ea help support and when i change to UK Europ because i am from Slovenia there is no option to tick my phone number obly Slovakia +044 and like 10more countries but no Slivenia +386.

    it would be a great help if you can pass my number to them so they can contact me so i can identify myself with my main account also i have spent some money on my account. 

    If you approwe i will send you my contacts to share with them on pm. thank you

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 years ago

    *Note: I've merged your threads together to keep this discussion in the one space 🙂

    Hi @ergoslo,

    I'm afraid not.😓 Callbacks from the Support Team are organized through an automated process via the Contact Us page which you register for directly from your EA Account.

    If you register for a callback through the 'Contact Us' page it will enter a Help Ticket into the phone queue (same process for email and chat). The Help ticket would hold your place in the queue which would save you calling us, waiting around in that queue and incurring phone charges. That's a far better experience for you and we would encourage you to send in Help Tickets as a result but you do have the option to call us directly either. 

    Edit: I've noticed you have another thread on this and mentioned that there is no Call back option. I also see that @EA_Darko has provided the following advice to save incurring fees in the absence of a Callback options (see spoiler tag). I'd echo his advice as an alternative way to phone the support line and avoid charges.

    Spoiler
    @EA_Darko wrote:

    Hey  @ergoslo the reason I suggested the steps I did above is to try and cut down on the cost. If you are calling directly from your own phone then the cost can be expensive. 

    The best thing to do is usse a Voice-Over-IP service like Skype or Google Voice and contact our UK support directly, it is best to set your location to the country you are contacting also. The UK support number is  +44 203 0141818  and is available 9AM-9PM GMT, Monday through Saturday.

    Darko

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