Didn’t Receive what I Purchased.

I bought the Luke Skywalker Ally lightspeed Bundle, I received shards instead, it took the money out of my bank account but it didn’t give me the characters, my ally code is 199-364-648, the order number is 1005784894746, i try to comunicate with the Game Support but they didn’t fix or help at all, i just want to get what i paid for, what can i do?