Can someone point me in the direction to change my EA connect account. Because the email this account is linked to doesn't let my link the the webstore. Would really love to start receiving the free and discounted goods from this game again.The email worked in the past, but something happen to break it from working presently.Thanks for you help.

Hi there, @pumbaa1972 An advisor should be able to assist with this. To get in touch with one, please open a case here. Thank you.

EA Connect linked updates | EA Forums

24 Replies

EA_Aljo
Community Manager
10 months ago
Hi there, @pumbaa1972

An advisor should be able to assist with this. To get in touch with one, please open a case here. Thank you.
MikeHoncho1138
10 months ago
There is no way to contact support via that link. It is only help articles. I have the same issue. I could log into the webstore this morning - somehow that got broken and now I cannot reconnect. I AM NOT GOING TO ANOTHER PLACE TO GET HELP. YOU CAN DO YOUR JOB AND HELP ME HERE.

I expect a solution by EOB today.
Barbarossa5
Seasoned Ace
10 months ago
@MikeHoncho1138 logout of the webstore... go to ea.com... logout there... close the browser... go to webstore again and try again
MikeHoncho1138
10 months ago
@Barbarossa5 WRONG. The webstore already logged me out. When I try and CONNECT (which is the process), it says to go to the game app - click "connect" then go back to the webstore - the webstore just says "retry". You click "Retry" and NOTHING HAPPENS.
_L3M0Ne5_
10 months ago
Same here...Nothing helped
Barbarossa5
Seasoned Ace
10 months ago
@_L3M0Ne5_ go to ea.com... logout there... close the browser... go to webstore again and try again
DBNinjamon
10 months ago
This does not work I can't get into the webstore I get this error now
error":"invalid_request","error_description":"redirect_uri is invalid","code":102111}
EA_Aljo
Community Manager
10 months ago
@DBNinjamon

Try using a Chrome browser in incognito mode.
DBNinjamon
10 months ago
Tried that didn't work keeps telling me to retry over and over
_L3M0Ne5_
10 months ago
@Barbarossa5 tried that. No luck