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constantinco's avatar
constantinco
Rising Novice
5 days ago

Episode Pass issue

Hello there, 

I bought the Episode Pass on the webstore (twice, I thought there was a bug), and never received it. 

So I pay 19,99$ twice with Paypal and didn’t received anything.

I can send you the payment confirmation if needed.  

Could you help me please ? 

Allycode : 984191672

Thanks. 

ios

1 Reply

  • EA_Garrus's avatar
    EA_Garrus
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Hello constantinco​, in the game settings, you should have a "Restore Purchases" button. Try pressing that and then closing and reopening the game.

    If that doesn't work, try following this guide.
    If nothing seems to be working, please check with the in-game support!

    Keep us updated!

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