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Re: Lost Access to Main Account – 12M GP, All GLs R7+, Kyber 3 GAC

I can't access my account for a week. My account is like a new account, all my data has been deleted EA Help still hasn't communicated properly. Please help.

kagemusha my ally code 931 968 599

player id  ygch9u_TQMq2FZdkYyj3ZA

10 Replies

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    18 days ago

    Hi b902db36bebfadd0​

    To double-check, when you say you can't access the account, can you confirm if you can load up the game and play, but can't see your progress or data? Was your account backed up to the Game Center/Play Store beforehand? 

    If you can't load the game at all, could you please share a bit more? What happens when you try to log in? Are you getting an error message?

    - EA_Lanna

  • b902db36bebfadd0's avatar
    b902db36bebfadd0
    Seasoned Rookie
    18 days ago

    I can enter the game, but unfortunately my account has been reset as a new user. My profile is visible from my other accounts, my Google achievements are visible, there is no problem with my email. As a result, when I enter the game, all my data is gone as if it was a new account .account is also linked to

    EA

  • b902db36bebfadd0's avatar
    b902db36bebfadd0
    Seasoned Rookie
    15 days ago

    I am still waiting for help. If you want to load my account onto another new account, I can give u a new account.

  • matt2mateo's avatar
    matt2mateo
    Seasoned Newcomer
    14 days ago

    I'm having the same issue. Pc client works but on mobile it will not trigger the Google play sign in. I've tried linking through ea connect after passing the tutorial and getting to level 5. My account is backed up and still exists. Is this a widespread bug?

  • Chrizzlle's avatar
    Chrizzlle
    New Novice
    14 days ago

    Same problem here. Gamecenter isnt popping up. Here we go again :(

  • b902db36bebfadd0's avatar
    b902db36bebfadd0
    Seasoned Rookie
    14 days ago

    It was backed up on Google, but now when I log in with the same email address, it shows up as a new account. It's like I'm starting from scratch. I have two other accounts in the same guild, and I still see my account, but I can't access it.I tried it from another device but it was still the same but it was linked to my other accounts.EA Help only sends automated messages. I don't think they even look at the emails I send.

  • teddyfang86's avatar
    teddyfang86
    Seasoned Newcomer
    14 days ago

    i have a login issue today... my google play game and my device not connect...
    i lost my account today... i lost my friend too... so sad... can help?

  • Sydji_XVI's avatar
    Sydji_XVI
    Rising Newcomer
    13 days ago

    Hey, exact same problem here since the last 48h.

    EA can you fix it please ?

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