Error Code 3.0

@LawHANWEI and @torchwoodny You have the same issue. The pack (relic cargo package) you bought is no longer available and this causes the error. I added your account data to the investigation ticket.

Thank you Gunner  Any idea if this can or will be fixed anytime soon? And, is any compensation possible?  I've missed out on raids, Conquest, daily events, and have been dragging down the guild by failing to get my 600 tix and participating in TB.  Today is our Reva shard attempt day. I'm my guild's TB office and our performance has been falling short bc I can't see what happening in real time.

BTW, I found two interesting things.  One is that even if I try to launch the game and I get the error code, it still counts it as being active, as per the guild activity list, under guild actions.  And, even though Hot Utilities isn't' working for me correctly since it can't update my game data, I was able to auto place Ops toons it had assigned me using the HU TB bot.  Weird.

Also, I just realized, I didn't buy the relic cargo pack.  I think I was considering it, but as far as I know, didn't.  I'll check my EA receipts.

If it went through, do we get the relic pack?  Just curios.

Interesting.  I guess my memory is playing Jedi mind tricks on me.  Lol

Wait - August 2nd?!?  That makes even less sense.  I was able to play for 5-6 more days and then got locked out?

@EA_Lanna @EA_Gunner please help

What type of device are you experiencing the issue with? Android 13, samsung

OS Version: one UI 5.1

Ally Code: 534-191-731 

Wifi/Mobile connection: wifi

Date first occurred: End of August 8th into the 9th.

Troubleshooting steps tried: When i log in with my google play account the game fails to get past the loading screen (fails right after it says "loading cantin") and displays an error code 3.0. I have uninstalled the game, clear caches of both the game and google play, cleared data of game, i have restarted my phone, ensured all aspects are updated, tried different wifi networks, attempted login on different device with same result, found the game when not connected to google play account functions properly, and reset my ea account password since that had helped others in the past, logged out and logged back into my google play account. Nothing has worked and this is now going on 3 days of no access. Is there someway expedite the process of getting this issue looked at or resolving the issue in some other way (transfer the account data to a different google account).