Forum Discussion

Not applicable

3 years ago

Eternal loading screen in GAC

I was doing my GAC attacks and was sure to close the game before the server update. I came back after, continued my attacks and played about 4 battles. Then, i was going into a fleet battle and just ...

technical issues

XxLordImperorxX

Seasoned Adventurer

3 years ago

Of course they are aware of it.

6 weeks with this problem and still unsolved.

Many people like me losing teams in gac due to this shitbug and no apologizes or compensations.

Nice work

EA_Lanna

Community Manager

3 years ago

Hi folks,

There was an update on the 12th/13th (depending on your timezone) was released aiming to address the freezing but it doesn't seem to have done the trick. The team are still looking into this as a result. CG_Tusken_Meathead shared this the other day :

CG_Tusken_Meathead wrote:

...Normally, we have crash reporting logs and telemetry data to help diagnose issues like this, but due to the nature of this issue - these methods are proving insufficient in helping us pinpoint the cause.

So, we could really use the SWGOH community’s help to gather more information directly. If you have been experiencing crashes/freezes, please fill out the survey below to ensure we have as much information as possible to aid in the investigation. Your information may prove critical in diagnosing the issue and getting it fixed - as quickly as we possibly can.

FILL IN THIS SURVEY IF YOU EXPERIENCE THE FREEZE ABOVE: https://forms.gle/Ek8FnENMfRcmqKeX7

Thank you all for your patience and the support you have given us in tackling this.

See you on the Holotables!

That quote is from this thread: Survey On Increased Freezing Since Last Title Update

If you have a moment and can fill out the survey, those insights may prove critical to the teams investigations.

Thank you,

EA_Lanna