Eternal loading screen in GAC

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@EA_Lanna wrote:

Hi folks, 

Thanks for reaching out to pop this on our radar. The team are aware of the issue and looking into it. 

- EA_Lanna 

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Not sure if the update today was supposed to include a fix for this, but still occurring in GAC. Just lost my Jedi Master Luke Skywalker squad to locking up loading into my first GAC battle. 

It's still happening in GAC, SA, FA..and it's been going on for weeks now. Trying to report the issue through in-game help only leads to copy/paste responses and brushing it off like it's my equipment causing the issue.

Since the crystals were moved to GAC its kind of unforgivable leaving an issue this big unattended for this long and for most businesses they would be pressured to fix these kinds of things before anything else but instead we get new characters and more bugs added.

Any update on the matter from your side? 

This game has crashed for me for GAC, TW more than I can remember....sometimes TB as well.  GAC the most.  3 of my last 4 battles were lost to the game freezing.  This is getting absolutely ridiculous.   Every GAC since the last update I drop a minimum of 1 battle per round to screen lock....more often its 2 or 3!

Of course they are aware of it.

6 weeks with this problem and still unsolved.

Many people like me losing teams in gac due to this shitbug and no apologizes or compensations.

Nice work

Hi folks, 

There was an update on the 12th/13th (depending on your timezone) was released aiming to address the freezing but it doesn't seem to have done the trick. The team are still looking into this as a result. CG_Tusken_Meathead shared this the other day : 

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CG_Tusken_Meathead wrote:

...Normally, we have crash reporting logs and telemetry data to help diagnose issues like this, but due to the nature of this issue - these methods are proving insufficient in helping us pinpoint the cause.

So, we could really use the SWGOH community’s help to gather more information directly. If you have been experiencing crashes/freezes, please fill out the survey below to ensure we have as much information as possible to aid in the investigation. Your information may prove critical in diagnosing the issue and getting it fixed - as quickly as we possibly can.

FILL IN THIS SURVEY IF YOU EXPERIENCE THE FREEZE ABOVE: https://forms.gle/Ek8FnENMfRcmqKeX7

Thank you all for your patience and the support you have given us in tackling this.

See you on the Holotables!

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That quote is from this thread: Survey On Increased Freezing Since Last Title Update 

If you have a moment and can fill out the survey, those insights may prove critical to the teams investigations. 

Thank you, 

EA_Lanna