Forum Discussion

XiaoIong's avatar
9 months ago
Solved

Facebook login is away?

Hello everyone,


I have a small problem. For some time now, the Facebook login seems to have been patched out of SWGOH.

The Google account to which the game was linked at the time no longer exists. Now I'm faced with the challenge of wanting to transfer the game to my new cell phone.

But the problem is that, without me doing anything, there is a tick next to the EA login in the login menu, under which it says “Connected”. The strange thing is that I have never entered an EA account with SWGOH.

If I click on it to disconnect, I only get the friendly message that I should contact support, as this option is currently not available.

1. i have never entered an EA account there, this would now be my first act to register the account there and migrate it to the new phone.

2. facebook login does not work, has been patched out

3. i had it tied to my Apple ID at the time too, but getting an iPhone for it would be stupid. as i am now on Android.

What steps can I take to transfer the game to my new phone?

Greetings

Xiao

7 Replies

  • Hi and thanks, 

    but which of these categorys offers a Chat? I clicked through every single one and have no chat option at all. 

    Thanks in advance, Xiao

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    For each account it might be different. I've seen cases where I was able to start a chat immediately and other players reported only having the email option. 

    Chat is usually available when selecting the option to "Manage my account" 

  • No, the "manage account" section is just consisting of links which redirects me to the normal EA online accounts settings page.

    For each account it might be different

    What do you mean by that? Different accounts have different help options, or what?

    Through whatever option I'm going, there is no chat option. Just the normal links which are useless here. 

    Just everything looks like in the attachment. 

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    All accounts should have an option to contact support, but if you have already opened a case and have pending cases, or depending on the game and subject selected, different options might be available. If you're unable to get through support right now, can you please try to use a different email and see if you're able to do so?

  • Yes I see some Chat option when I am not logged in. 

    After I create a new account and try the chat, it just says major error and unexpected error ☹️ Thats nuts

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