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wdg96's avatar
wdg96
New Scout
7 years ago
Solved

GA: Auto-loose battle when ‘Restart App’ forces restart of game

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? IPad Air
OS Version IOS 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 679-424-677
What type of issue do you have? Gameplay
How often does the bug occur? Every time (100%)
Summarize your bug When the app encounters a problem, and forces a restart, you auto-loose any ongoing battles
Steps: How can we find the bug ourselves? - Enter GA - Start a battle - Hit an app error (With the dialog ‘Restart now’ and ‘Contact us’ popping up) - Restart the game - Ongoing battle is considered a ‘loss’
Connection Type Wifi
Please select your region North America
Country US

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A forced restart of the app should not get considered a ‘restreat’ in GA

Not only did I lose the ongoing battle, also none of the damage got registered (so I just ‘lost’ an entire squad for NO return or progress)

bug
  • CG_MindTricks's avatar
    CG_MindTricks
    7 years ago
    Hey, thanks for the report. This is actually working as intended. This is the intended functionality for Territory Wars, Territory Battles and Grand Arena events.

6 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    7 years ago
    Hey, thanks for the report. This is actually working as intended. This is the intended functionality for Territory Wars, Territory Battles and Grand Arena events.
  • wdg96's avatar
    wdg96
    New Scout
    7 years ago

    I can understand that if you voluntary retreat in GA or TW, that it counts as a defeat (since it’s YOUR choice)

    But why am I getting punished for the App crashing or misbehaving?

    I do NOT accept this as a ‘solution’....

  • NGFury's avatar
    NGFury
    7 years ago
    Yeah, except that it's the game's fault, not ours. If the game randomly kicks me off, it shouldn't count that as a retreat from me. Literally it says Game Error. And it pops up before the characters even finish LOADING. Why does it always happen AFTER we "start" an attempt?
  • TBMol85's avatar
    TBMol85
    7 years ago

    Yes, this issue is extremely annoying.

    I understand that the team wants to prevent exploitation of certain loopholes, but technical fault should not be pinned on the players.

    The least the team could do is to give the players another chance, the first (technical fault encountered) should be considered "a benefit of the doubt"/"warning", and at least players would know to look for better internet connectivity before attempting the challenge again.

    The "working as intended" response is just not a strong enough justification.

    If you are taking an exam, and the papers got lost after, does that mean you failed?

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