Hi 
@BaldurCPH, 
This is not something we would offer reimbursement for. 
If you're experiencing issues, we can share troubleshooting steps that can help: 
https://answers.ea.com/t5/Technical-Issues/Star-Wars-Galaxy-of-Heroes-Basic-Troubleshooting-Guide/td-p/7471906/jump-to/first-unread-messageIf you're missing rewards you unlocked or purchases content for example, our support team can help you out. You can reach them by sending in a Help ticket from your SWGOH account: 
https://answers.ea.com/t5/Technical-Issues/How-to-contact-support-for-Star-Wars-Galaxy-of-Heroes/td-p/6287843/jump-to/first-unread-message- EA_Lanna