Galactic Legend Ahsoka Tano bugged.

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? VIVO NEX 3
OS Version VIVO REV 6.18.7
Ally Code: (Find it here: http://bit.ly/AllyCode ) 848-355-196
What type of issue do you have? Gameplay
How often does the bug occur? Often (50% - 99%)
Summarize your bug Dead characters not disappearing after being terminated. GLAT ability bugs the gameplay, ending in a loss because the only action possible is to retreat.
Steps: How can we find the bug ourselves? By playing Galactic Legend Ahsoka in Squad Arena vs Galactic Legend Leia or Kylo. And also missions on ROTE.
Connection Type Mobile
Please select your region North America
Country Canada

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Hi there,

I hope you guys are doing fantastic and this message finds you well.

I am reporting a bug for the first time in nearly 9 years of gaming with you.

Here is my ally code: 848-355-196 and my nickname in game is: Whīzzø

I unlocked Galactic Legend Ahsoka Tano in the first week after her release, she is one of my favorite character in the entire Star Wars universe and has been hoping for a Galactic Legend for her, so first of all, I wanted to say thank you for make this happens!

Now, let's get to the core of the issue. I encountered this problem many times during the past few weeks. It doesn't happen all the time, but often enough to be penalizing.

Today, for the first time, battle completely froze during Territory Battle on Felucia, playing the Young Lando special mission.
Line up was: GLAT lead, Young Lando, Padawan Sabine, Ahsoka Fulcrum, Huyeng.

Battle starts well, reach ultimate, build the team offense and stats, then GLAT turn comes. I merely hit basic ability then nothing happens! You can see screenshot number 2 (ROTE bugged froze).

Menu for abilities do not show up anymore, it's supposed to be enemy's turn as you can see on the right hand side of the screenshot, but they do not go... Even if I try to hit AUTO basic or complete AUTO, nothing happens... I can open setting and retreat, but it ends up in a loss and got points stolen from my guild and myself. Not a biggie, but I would love to see that fixed very soon.

Now, squad arena. It happens once a day I would say, same issue than ROTE. Middle of battle, ALWAYS on GLAT turns, I hit any ability, doesn't matter which one, I had the bug on any of them, battle froze and I cannot do anything. I tried to joined a short 10 seconds video, didn't work, same with zip file.

Same here, I can only retreat. I noticed it FREQUENTLY happens against SKLR! Like 75% of the time.
Occasionally happens against GL Leia.

Also, when the bug happens, very often it starts with the same pattern: all characters become dark and all the menu disappear, see attached first screenshot (Bugged dark).

Sometimes I get lucky and can play anew after 10 seconds. Sometimes I'm just screwed and need to close the game and relaunch it.
It also happens randomly without characters to turn dark, like I would hit basic on GLAT, then nothing would happens for 5 seconds, then everything goes back to normal, but I have to take a turn with GLAT again, like if it was cancelled.

Last thing, which is not penalizing but kind of funny. DEAD characters DO NOT disappear! I have screenshots of this, but I can only join 3 attached files. I happy to provide more if you need me too.
But when I play GL Leia, very often I kill her, she remains here and I can continue to attack her, even though she is dead! I can of course change target and clear them and when I win, I have the VICTORY screen, with the one, two or three characters DEAD, but still in the middle of the screen ^^

That's it for me. I hope it helps and I was accurate enough in my description.
Feels free to reach out to me if you need further explanation, footage & screenshot.

You guys take good care of yourself.