Game account unlinked from EA account.

I’ve been trying to get to talk to EA chat in hopes they can help me. Just now i was on a chat with an agent and then when i tried to reply to the message they left the chat and the prompt popped up saying i was away from my keyboard even tho i was replying within the same minute the message was delivered. I’m sorry but is this normal of EA help, i heard it wasn’t great but this is going above and beyond now.