Game-Breaking Error 153.0 – Stuck in Restart Loop in SWGoH - Strong Internet

Hi terranovaaeu​, 

Thanks for flagging this and for sharing what troubleshooting steps you've already run through. It would help to know what device, make, and model you're playing from, if you've backed up the game to the Game Center/Play Store, and your Ally Code. Could you pop that information in your reply, please? 

- EA_Lanna

Hi EA_Lanna,

Thank you for your reply.

Unfortunately, it has now been three full days and the issue is still ongoing. I am still getting the same Error Code 153.0 and I am completely locked out of my account. This has become incredibly frustrating.

Here are the details you asked for:

Device: I play daily using either Bluestacks on PC or Android mobile, depending on whether I'm at home or at work.

Google Account: The account is linked to an older Google account that I’ve been using for years to play.

Ally Code: 289-935-152

I also want to mention that months ago I reported a similar issue: I was trying to unlink my EA account, but I kept receiving the same error. I never received proper help, and I ended up being stuck using this old Google account.

Now, with this new error, I can’t access the game at all – not on Bluestacks, not on mobile. I have tried everything: clearing cache, reinstalling, switching connections, restarting both device and router – and nothing works.

This is unacceptable. I’ve put a lot of time and money into this account, and the lack of help from EA and SWGoH support feels like complete disregard for your players.

Please escalate this issue urgently. I need real support, not more basic troubleshooting.

Thank you!!

Hi terranovaaeu​,

Thanks for popping up those details, and sorry, your post got lost in a sea of notifications. Can I double-check if the error message is still sticking around or if you've been able to get back into the game and play.

- EA_Lanna