Some suggestions to narrow things down for your bug testers:
- Seems to be mainly Samsung devices experiencing these freezes (I'm on a Samsung Galaxy S10)
- I rarely experience the freeze after only one battle - it's usually after playing for ~10 or 15 minutes that a loading screen will freeze (possible memory leak?), so tell your testers not to just do one battle and then stop testing
Please fix this. One thing that has made this app really a standout in the field for all these many years has been the app's overall level of stability and not crashing. The recent Title Update has clearly changed that for the worse.