Game crashes intermittently after new release
Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? iPad 5. Generation (model number MP2G2FD/A
OS Version 14.4
Ally Code: (Find it here: http://bit.ly/AllyCode ) 848387323
What type of issue do you have? Other
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug From yesterday on the game crashes intermittently, in various scenarios
Steps: How can we find the bug ourselves? Tap on various buttons. I didn't see a specific area where this happened.
Connection Type Wifi
Please select your region Europe
Country Germany
From yesterday (title update 02/24/2021) on the game crashes intermittently, in various scenarios.The application restarts shortly afterwards. In the past the game had been extremely reliable, no crashes at all.
I experienced at least 3 crashes since the new release had been rolled out (02/24/2021).
Let me know if I can provide any logs (didn't find any on my iPad)
Update 02/28/2021:
This issue occurred for example in these scenarios:
- Guild events main screen -> back button
- GAC territory overview --> home button
- In the middle of a fleet arena battle
- Daily challenges: After pressing the multi sim button
Please note that I am playing this game about a year now (daily) and never experienced a single force close until now.
Update 03/01/2021:
Added screenshot of log shortly before crash
Stickied to top for visibility.
Hello there guys and sorry to hear that.
We have checked our available logs and cannot see anything that would have caused the crashes that are mentioned.
However, we are experiencing some performance related issues which are most likely the cause of the crashing you are encountering. The team are currently working on this.