General Skywalker Shards Missing

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? IPhone 15
OS Version: 17.6.1
Ally Code: 111-247-566
What type of issue do you have? Not Receiving Rewards
How often does the bug occur? Every Time (100%)
Summarize your bug: I beat the first part of the Clash on Kamino event, but did not recieve the first 45 shards for general Anakin because my game crashed and after reloading the game it shows that I have completed the event but have not received the shards
Connection Type: Wifi
Please select your region: North America
Country: United States