Forum Discussion

jabardina's avatar
5 years ago
Solved

Grand Arena Bug - Banners Incorrect

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 12
OS Version Current. 14.2.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 965-375-723
What type of issue do you have? Missing Rewards
How often does the bug occur? Rarely (0% - 9%)
Summarize your bug Grand Arena event 12/8/2020 Round 1 marked me down as a loss when I actually earned more banners than my opponent. We both cleared all four areas and I earned 555 banners while my opponent only earned 468 banners. It should have been a landslide victory for me. You can check my gac history to confirm the numbers. I missed out on the 1600 championship points win, the 300 tokens, as well as getting second place rewards instead of first place (I won the other two rounds).
Steps: How can we find the bug ourselves? You can look at my gac history for Round 1 on 12/8/2020. My opponent clearly had much less points than me yet he received the win. I’ve been playing for a long time, this the only time I have experienced a GAC banner calculated incorrectly.
Connection Type Wifi
Please select your region North America
Country USA

Here the link from swgoh.gg confirming how the round turned out.

I earned 555 banners.  My opponent 468 banners.  I missed out on the rewards for the win.

https://swgoh.gg/p/965375723/gac-history/

  • @jabardina Hi, thanks for the report!

    Reviewing the GAC history, it appears you set one fewer squad on defense than your opponent did. See how you attacked 7 character squads but your opponent only attacked 6?

    If you set one fewer squad, then you not only missed out on the points for setting the squad, but your opponent got max points for defeating the empty spot (which wouldn’t be shown on swgoh.gg).

4 Replies

  • crzydroid's avatar
    crzydroid
    Hero (Retired)
    5 years ago

    So from the swgoh.gg data, your opponent only defeated 6 squads vs. your 7. If you both full cleared, that means you forgot to set a defense, likely in the territory featuring three squads. This would automatically grant your opponent 64 banners. You wouldn't be able to see that scrolling through the individual attack banners, but it's reflected in the total score on swgoh.gg at the top, where your opponent does have more banners than you.

    The exact numbers will be a little off as there's an error on the website calculating ship banners, but it looks like your opponent did win because of the extra banners from the missing defense (+64 for them and -90 to you).

  • GladOS-013's avatar
    GladOS-013
    Hero (Retired)
    5 years ago
    @jabardina Hi, thanks for the report!

    Reviewing the GAC history, it appears you set one fewer squad on defense than your opponent did. See how you attacked 7 character squads but your opponent only attacked 6?

    If you set one fewer squad, then you not only missed out on the points for setting the squad, but your opponent got max points for defeating the empty spot (which wouldn’t be shown on swgoh.gg).
  • jabardina's avatar
    jabardina
    5 years ago

    Thanks for the replies!  Makes sense, thanks for taking the time to explain it to me.

  • Thanks for taking the time to explain. This makes sense.  

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