Help desk? in game purchase applied to wrong account

i have never posted on the forums before so i am new to this 

My in-game support request has now been passed around to alt lease 9 different people and not resolved.

I purchased the GIFT Starkiller LSB for a guildmate (it was not even available for self purchase at the time) and it somehow was applied to my account. i had already purchased for myself when it was first available.

• i requested a refund but it was not granted (cant be refunded from Play store either)
• i requested it be applied to the correct ally code multiple times.
• i provided the requested proof of purchase several times
• 9 different agents have responded to the chat  (asking the exact same things)

how can i get what i paid for?  the purchase was made on November 1st

Seriously having a difficult time not breaking a lot of the code of conduct rules here.....