I got crystals instead of my lighspeed bundle.

Friday (5 december) i bought the BB-8 lightspeed bundle and i got crystals instead. I instantly contacted EA help which was already very difficult to talk to a real person and not a bot. Only yesterday i received help, they asked me to provide prove of the purchase so i did that. They replied that i got my crystals even tho i was very clear that i did not want the crystals. In 4 years i have never spent money on this game except for this month and to be treated like that is just not acceptable. I want to ask again if anyone can help me to give me the contents of the BB-8 lightspeed bundle. My ally-code is 234-645-695. 

Thanks in advance