Forum Discussion

EA QV Team

4 years ago

Jedi Master Kenobi event crash report investigation (log request)

Hi all, The team is currently looking into the possibility of crashing issues in the Jedi Master Kenobi event. We are having difficulty reproducing the reported crashes, so all information prov...

bug

acurry420

4 years ago

@EA_HighCommand

Ally code: 985811659
Platform: iPad, Gen 6, IOS 15.2
Date and time of the crash (please add your time zone!): 01/01/2022 around 7:00PM Eastern time for the latest one. The previous crashes were a few days ago. Maybe 12/29/2021 or 12/30/2021.
Device logs: I could not find any.
Any additional details: When playing Tier I, I defeat the first opponent. On my following turn, the game automatically closes. No notice, no notifications, nothing. Just closes the app. When I sign back in, my 15 LS currency is gone. This has happened twice a few days ago or so. I can't find any logs in my iPad that even remotely look like SWGOH content. Just tonight, I was playing Tier III and it happened as soon as I clicked the Battle button. So now I am currently out 80 LS currency and I'm not confident that I will be able to complete any more battles to unlock JMK. I have beaten Tier I, II, and III once, which was the first time I played them. My subsequent attacks on Tier I and III is where the app closed.

acurry420

4 years ago

@EA_HighCommand I see that it's been a month or two since you last posted on this thread about an on-going problem that you can't seem to fix or give anyone compensation for the inconvenience. Is it safe to say that you've lost interest in fixing this problem? I'd like to know so I don't waste my time farming for LS currency for the JMK event and put my resources where I don't get screwed.