Jedi Master Kenobi event crash report investigation (log request)

It just happened a second time on my third attempt! 12:03 EST How has this not been fixed at this point?

Ally Code: 892-515-446

Platform: Iphone 11 pro IoS 15.1 and Ipad 6th generation IoS 14.8.1

Date:  12/7/21 around 22:00 (iphone) and 12/8/21 10:00 pst (iPad)

Details: I crashed 3 times during T1 of the Kenobi unlock (twice on my phone and once on my ipad) for a loss of 45 tickets (about 450 crystals spent on refreshes). Each time, the cinematic will play and then the game crashes right before I get a control of my characters. I ran T2/T3 without any problems. 

edit: log info 

{"app_name":"bv","timestamp":"2021-12-07 21:19:24.00 -0800","app_version":"0.26.5","slice_uuid":"42345677-9b1d-3bbc-a8cc-22280d470730","adam_id":"921022358","build_version":"0.26.880405","platform":2,"bundleID":"com.ea.starwarscapital.bv","share_with_app_devs":0,"is_first_party":0,"bug_type":"309","os_version":"iPhone OS 15.1 (19B74)","incident_id":"8A3C0B35-CF02-49D6-AF1C-68D52F332763","name":"bv"}
{
"uptime" : 1400000,
"procLaunch" : "2021-12-07 21:01:31.1672 -0800",
"procRole" : "Foreground",
"version" : 2,
"userID" : 501,
"deployVersion" : 210,
"modelCode" : "iPhone12,3",
"procStartAbsTime" : 35469865582700,
"coalitionID" : 10403,
"osVersion" : {
"isEmbedded" : true,
"train" : "iPhone OS 15.1",
"releaseType" : "User",
"build" : "19B74"
},
"captureTime" : "2021-12-07 21:19:23.9178 -0800",
"incident" : "8A3C0B35-CF02-49D6-AF1C-68D52F332763",
"bug_type" : "309",
"pid" : 58496,
"procExitAbsTime" : 35493402555285,
"cpuType" : "ARM-64",
"procName" : "bv",
"procPath" : "\/private\/var\/containers\/Bundle\/Application\/96E293E4-75C9-4FC1-9D88-569932D64706\/bv.app\/bv",
"bundleInfo" : {"CFBundleShortVersionString":"0.26.5","CFBundleVersion":"0.26.880405","CFBundleIdentifier":"com.ea.starwarscapital.bv","DTAppStoreToolsBuild":"13A1030d"},
"storeInfo" : {"storeCohortMetadata":"3|date=1449946800000&sf=143441","itemID":"921022358","deviceIdentifierForVendor":"A4125968-09EB-4334-814D-0331F8FAA28A","softwareVersionExternalIdentifier":"845287793","thirdParty":true,"applicationVariant":"1:iPhone12,3:13"},
"parentProc" : "launchd",
"parentPid" : 1,
"coalitionName" : "com.ea.starwarscapital.bv",
"crashReporterKey" : "4ffec6ac227b84de05b79639525f7333aa0ddf03",
"basebandVersion" : "3.00.00",
"vmRegionInfo" : "0x1710f8000 is in 0x1710f8000-0x1710fc000; bytes after start: 0 bytes before end: 16383\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n Stack 1710d0000-1710f8000 [ 160K] rw-\/rwx SM=PRV thread 40\n---> STACK GUARD 1710f8000-1710fc000 [ 16K] ---\/rwx SM=NUL ...for thread 41\n Stack 1710fc000-171184000 [ 544K] rw-\/rwx SM=PRV thread 41",
"isCorpse" : 1,
"exception" : {"codes":"0x0000000000000002, 0x00000001710f8000","rawCodes":[2,6191808512],"type":"EXC_BAD_ACCESS","signal":"SIGBUS","subtype":"KERN_PROTECTION_FAILURE at 0x00000001710f8000"},
"termination" : {"flags":0,"code":10,"namespace":"SIGNAL","indicator":"Bus error: 10","byProc":"exc handler","byPid":58496},
"ktriageinfo" : "VM - Compressor failed a blocking pager_get\nVM - Compressor failed a blocking pager_get\nVM - Compressor failed a blocking pager_get\nVM - Compressor failed a blocking pager_get\nVM - Compressor failed a blocking pager_get\n",
"vmregioninfo" : "0x1710f8000 is in 0x1710f8000-0x1710fc000; bytes after start: 0 bytes before end: 16383\n REGION TYPE START - END [ VSIZE] PRT\/MAX SHRMOD REGION DETAIL\n Stack 1710d0000-1710f8000 [ 160K] rw-\/rwx SM=PRV thread 40\n---> STACK GUARD 1710f8000-1710fc000 [ 16K] ---\/rwx SM=NUL ...for thread 41\n Stack 1710fc000-171184000 [ 544K] rw-\/rwx SM=PRV thread 41",
"faultingThread" : 40,
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Will you be returning credits for this as I’ve lost 30 tokens on tier 1 this morning 

For me the supreme leader Kylo ren event crashed! LOST 70 dark side tickets😡

• Ally code: 713412481
• Platform: iPhone iOS 15.1
• Date and time of the crash (please add your time zone!): GMT 09/12/21 10:30
• Device logs (a guide on how to get the logs can be found HERE)
• Any additional details: The game crashed the first time when i had killed the first character during T1 of the Kenobi unlock and then right before I get a control of the characters for a loss of 30 tickets

why does this keep happening ? Lost 60 tickets so far 

Just now I spent my light energy to start the event to collect shards having done one earlier today 

this time though the game took my energy instead of having me play the event the game just existed

no shards and light energy to play the event wasted kindly see if I can get my energy back to play the event

platform ios

ally code 542-292-511

• Ally code: 263-759-279
• Platform: iOS 
• Date and time of the crash (please add your time zone!): ~11:10 pm US central time December 11, ~11:15 pm US central time December 11, and once a few days before (don’t remember exact day/time)
• Any additional details: This is the third time I have had the game crash on the 1st tier of the Jedi Master Kenobi event. The first time the game crashed after I had won the battle, at the end of the cutscene. I had attributed that to a fluke coincidence and did not investigate further because I very rarely have issues with game crashes. The second and third crash was today, also on the first tier of the event but this time immediately after selecting the battle,  before I was able to play the battle or even watch the introductory cutscene. So far I have lost 45 tickets on this event. I have completed all of the tier 2 and tier 3 battles so far without issue. I have completed tier 1 6 times without issue. 

Is there any update on this please as i can't do the event until its fixed?

Product: Star Wars: Galaxy of Heroes
Platform:Android
What type of device are you experiencing the issue with? Pixel 4a (5G)

Android Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode ) 681-864-325
What type of issue do you have? Gameplay
How often does the bug occur? Occasionally (10% - 49%)
Summarize your bug:  I attempted the first mission of the JMK Journey Event twice.  On the second attempt, the game crashed.  There was no error message.  The game simply closed upon attempting to start the mission.  The crash occured at approximately 1:50 PM PST.
Steps: How can we find the bug ourselves?  Load the JMK Journey Guide missions several times until it crashes.  If that doesn't do it, try switching devices and doing it again. You know, test.
Connection Type Wifi
Please select your region North America
Country USA