Hi nvm87o7ugd8r,
I'm sorry to hear you're dealing with this complex and frustrating account entanglement. I understand how disappointing it is to have your brand-new game progress blocked because of an old, suspended EA account.
To help you understand why this is happening, you can check the following help articles:
1. Game Progress is Bound to the EA Account:
According to the account unlinking guide, game progress is tied to the EA Account itself, not to the console or mobile login. If you unlink a platform account to link it to a different EA Account, your game progress will not transfer over. You can review the full unlinking risks here:
How to unlink from an EA Account
2. Banned Accounts Cannot Perform Unlinking:
Additionally, if an EA Account is suspended or banned, the system automatically locks the link. Our policy states that if your account is disabled, banned, or suspended, you will not be able to unlink your platform account:
Troubleshoot common EA Account unlinking issues
Because we on the community forums have no direct access to account tools and cannot modify active link databases, we cannot bypass these restrictions for you.
You can contact our support team via our direct webform to see if they can review the status of the parent account or check whether any manual options are available for your profile.
I know this is a restrictive situation, but I hope our support team can review your account history and offer some guidance.
