Forum Discussion

Anonymous

9 years ago

Solved

Loading issues

When I sign in, it's telling me that either connection is bad or another device is logged on to this account. I only have my game on this device. I can't give you my ID because it won't get past the c...

technical issues

EA_Darko
9 years ago
Hey all, if you are seeing this issue can you try clearing the cache to see if that fixes the issue.

To clear the cache, please see the instructions in the links below:

iOS: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps/

Android: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

silvalen

9 years ago

I am unable to load the game. Instead, I'm prompted to choose my Google Play account and then notified that I need to restart the game due to 24 hour inactivity or being logged in on another device, neither of which are the case.

I've tried uninstalling and reinstalling, clearing data and cache, and on two different devices using WiFi and LTE connections.

Boba_The_Fetter

9 years ago

Many people can't login, a large thread on the forum was moved here. It's effecting numerous people possibly only Android. Getting connection error "your session has expired messaged and loop

Anonymous
9 years ago
So.... hopefully they are working on it???
- Boba_The_Fetter
  9 years ago
  No comment or reply from them yet though
Jnt314
9 years ago
Same here. Android 7.1.1